Military Foundation. Design Focused.
Military Foundation.
Design Focused.
Military Foundation. Design Focused.
Experience
Product Manager
Product Manager
Mar 2022 - Oct 2024
Mar 2022 - Oct 2024
Texas Department of State Health Services | Austin, TX
Texas Department of State Health Services | Austin, TX
Directed end-to-end product development lifecycle, including defining requirements, creating detailed use cases, overseeing design processes, triaging issues during UAT, and performing post-launch analysis, saving $1.2M and increasing stakeholder satisfaction by 30%.
Redesigned vaccine reporting systems by integrating user feedback and optimizing digital experiences, increasing adoption rates and improving data integrity.
Utilized customer analytics, market research, and industry trends to drive product strategy, enabling data-driven decision-making and improving cross-functional collaboration.
Directed end-to-end product development lifecycle, including defining requirements, creating detailed use cases, overseeing design processes, triaging issues during UAT, and performing post-launch analysis, saving $1.2M and increasing stakeholder satisfaction by 30%.
Redesigned vaccine reporting systems by integrating user feedback and optimizing digital experiences, increasing adoption rates and improving data integrity.
Utilized customer analytics, market research, and industry trends to drive product strategy, enabling data-driven decision-making and improving cross-functional collaboration.
IT Operations Manager
IT Operations Manager
Aug 2017 - Sep 2021
Aug 2017 - Sep 2021
United States Air Force | Colorado Spring, CO
United States Air Force | Colorado Spring, CO
Directed cross-functional teams in system optimization, enhancing operational resilience through improved workflows and reduced redundancies.
Led the successful implementation of a virtual desktop interface for over 100 personnel, ensuring business continuity and seamless remote work during the COVID-19 pandemic.
Presented complex operational improvements to senior stakeholders, clearly articulating the rationale behind system enhancements.
Directed cross-functional teams in system optimization, enhancing operational resilience through improved workflows and reduced redundancies.
Led the successful implementation of a virtual desktop interface for over 100 personnel, ensuring business continuity and seamless remote work during the COVID-19 pandemic.
Presented complex operational improvements to senior stakeholders, clearly articulating the rationale behind system enhancements.
Education
University of Michigan School of Information | Ann Arbor, MI
University of Michigan School of Information | Ann Arbor, MI
Expected April 2025
Expected April 2025
Masters of Science in Information (MSI) / Human Computer Interaction
Masters of Science in Information (MSI) / Human Computer Interaction
Coursework: UX Research, Heuristic Reviews; Contextual Inquiry; Python, Qualitative/Quantitative Research, Product Management, Interaction Design, Accessibility, Graphic Design
Coursework: UX Research, Heuristic Reviews; Contextual Inquiry; Python, Qualitative/Quantitative Research, Product Management, Interaction Design, Accessibility, Graphic Design
University of Embry-Riddle Aeronautical | Daytona Beach, FL
University of Embry-Riddle Aeronautical | Daytona Beach, FL
Aug 2017 - May 2021
Aug 2017 - May 2021
Bachelors of Science in Aeronautical Science
Bachelors of Science in Aeronautical Science
Human Factors, Sociology, Organizational Behavior, Marketing, Applied Calculus for Aviation, Business Statistics, Explorations in Physics
Human Factors, Sociology, Organizational Behavior, Marketing, Applied Calculus for Aviation, Business Statistics, Explorations in Physics
Skills
Design Tools and Skills: Figma, Miro, Adobe CC
Management Tools: Jira, Microsoft Office, Slack, Google Suite
Technical Skills: User Acceptance Testing, Lo/Hi Digital Prototyping, Agile Methodology, Market Research
Soft Skills: Product Roadmap, Customer Experience, Stakeholder Communication, Customer Needs
Design Tools and Skills: Figma, Miro, Adobe CC
Management Tools: Jira, Microsoft Office, Slack, Google Suite
Technical Skills: User Acceptance Testing, Lo/Hi Digital Prototyping, Agile Methodology, Market Research
Soft Skills: Product Roadmap, Customer Experience, Stakeholder Communication, Customer Needs
Proficient in Figma, Adobe Creative Suite, and Framer.
Strong understanding of user-centered design principles.
Ability to conduct comprehensive user research and usability testing.
Excellent problem-solving skills and attention to detail.
Personal qualities
Leadership Under Pressure
User-Centric Focus
Collaborative
Adaptable
Leadership Under Pressure
User-Centric Focus
Collaborative
Adaptable
Want to know more?
Let’s talk projects, collaborations, or anything design.
Want to know more?
Let’s talk projects, collaborations, or anything design.
Want to know more?
Let’s talk projects, collaborations, or anything design.